All Preorders including start up projects are non refundable as Preorder payments are to guarantee that each product has been paid so they are made to order. This includes no refunds for change of mind and no option to transfer preorder deposits to a different item.
RESINS ARE VERY FRAGILE IN NATURE AND ALTHOUGH ALL PRODUCTS ARE PACKED VERY WELL, THERE MIGHT BE TIMES RESINS ARRIVE WITH CLEAN SNAPS OR SCRATCHES ON PAINT.
NO COMPENSATION WILL BE GIVEN FOR THESE FAULTS AS THEY CAN BE GLUED AND WE CAN’T GUARANTEE PERFECTION IN EVERY SINGLE PRODUCT.
DO NOT BUY IF YOU ARE NOT WILLING TO ACCEPT THIS.
If an item arrives broken and unfixable, please contact us as soon as possible. We will try our best to arrange a replacement part or a full replacement. This is at the discretion of each specific studio.
If a studio is unable to replace a part or make a full replacement, we will arrange either a partial refund of the item – this will be based upon our assessment of the item. However, any shipping costs will not be refunded.
Please do not send your purchase back to the manufacturer.
The purchase of insurance transportation is only a condition to compensate for the missing package, and there is no compensation for the damage of the transportation package! Please understand
Shipping to return your product
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.